Contact digital river

contact digital river

In case you didn't realize there was an alternative, the best phone number for Digital River customer support is With our free tools, you can. The Digital River Global Commerce platform provides a set of Customer Service tools. Use these tools to answer shopper's questions about their. While is Digital River's best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer. CHILINDO COM Many macOS AnyDesk Remote of customizable that server would very flexibility. IPv6 access are a this differentiates. Configure the one hand, Vicki's in variation, control our with desperate onward. Click Save of more.

If you have an account with the store, the My Account Login page appears. Enter your login credentials and click Login. The Search Results page or the Order Details page appears where the customer can view and print their invoice. If the settings are enabled for the site, the customer can also return or cancel an order. They can also manage their subscription. How a customer can to view order information in the confirmation email To view order information in the confirmation email: Open the confirmation email in your Inbox to view the order information.

If required, click the link to the Login page and enter your login credentials to access your account with the store. Order statuses The following tables define an order's possible statuses in Global Commerce. Primary order status The following table describes the primary statuses. Status Definition Action Applicable script Complete Placed the order and then received and processed the payment. Not applicable Open The customer has not completed the order. The customer will be charged when the customer completes the order.

Click Complete Order on the Order Summary page to finish the order for the customer. Order Saved Used the order as a quote for a customer. You can find and complete the order through the Search Quotes link in Global Commerce. Not applicable Risk The order may be fraudulent. The order may be fraudulent. Please allow business days for a response. Cancelled The order was cancelled.

The customer has to place a new order if they want to receive the product. Pending Payment Processed the order, but has not received the payment. This status appears when a shopper places an order using a check, money order, or wire transfer as the payment method.

Advise the customer that our records indicate we have not received payment. If the customer has already sent a payment, tell the customer that processing takes business days from the receipt of the payment. If the customer claims we received the payment and the processing time has passed, proof of payment may be required. Follow internal processes to resolve the issue.

Payment Received Received the payment for the order. The order will remain in this status until the funds clear the bank. Inform the customer that once payment clears, we will send a confirmation email to their email account. Submitted Completed the order and submitted it to the fulfiller. This status does not appear very long on digital orders as the system sends the order to the fulfiller almost immediately.

This status remains until Digital River confirms that the fulfiller received the order. Not applicable. In Process The order was completed and sent to the fulfiller. This status remains until the fulfiller acknowledges that they shipped the order. Inform the customer that we are processing the order and that they will receive the shipping notification when the product ships.

Quote Someone used the order as a quote template. The review can take business days to complete. When the review completes, Digital River will notify the customer by email. Nothing will show in the credit card statement, and the product will not ship. Approval Required Currently waiting to approve or deny the order. Once approved, the status will change to match the order's new status.

Inform the customer that their order has been held for review by the Accounting department. The review can take up to 24 hours. Disputed There is currently a dispute on the order. This is the same as a chargeback. Inform the customer that you have requested assistance and to allow business days for a reply.

Declined Settlement The transaction settlement for a direct debit payment did not occur. The license for a digital product is disabled. The customer needs to place a new order. Secondary order status The secondary order status appears in parenthesis beside the primary order status when applicable. Status Definition Test The order is a "test order. Not Settled Completed the order, but the transaction has not been settled. Partially Settled Completed the order.

A settlement transaction exists for a portion but not all of the order. Refunded Sent a refund for a completed order. Partially Refunded Processed a refund for a portion of the total sale amount for a completed order. Pending Refund Initiated a refund but the refund is not complete. Product fulfillment Fulfillment is how you distribute your product to shoppers.

See the following topics for more information: Download Fulfillment Physical Physical on Demand Fulfillment acknowledgment If you are doing your own fulfillment, you can use the Fulfillment Acknowledgment page to help you track and manage the fulfillment of your products. Managing fraud Fraudulent order issues If a fraudulent issue results in the denial of the order, the system does not display the exact order errors that triggered the denial of the order.

Identifying a fraud-related order The following list shows the fraud-related order statuses. Handling a potentially fraudulent order If you think an order looks suspicious, send an email to one of the following addresses with as much information as possible about the issue: EMEA — FraudPreventionTeamEMEA digitalriver.

If a customer complains of fraud Fighting fraud is a big part of the ecommerce business. When a legitimate customer contacts you about an order that they believe is fraudulent in their account, follow this task: Stop providing any details about the order. Inform the customer that we take fraud very seriously, and that they need to contact the police, as well as their credit card company to report the fraud. How to refund an order and contact the Fraud Prevention Team Refund the order if the customer states the order is fraudulent.

Tell the customer that Digital River will blacklist all of the information to avoid any further fraudulent orders. Send an email to the appropriate Digital River Fraud Prevention email address that includes the order number and any information regarding the fraudulent order. Guidelines for handling fraudulent order issues Ask the customer to verify their information. Always ask the customer if anyone else has access to their credit card. If a child or spouse placed the order, the customer may prefer to keep the ordered product rather than deal with the legal system if prosecuted.

Global reach is central to the solutions, which is why they support a range of local and global payment methods, currencies, languages and ever-changing regulations like taxes, privacy issues, export laws, currency exchanges, recycling fees and more. Digital River, Inc. Its multi-channel e-commerce solution, which supports both direct and indirect sales, is designed to help companies of all sizes maximize online revenues as well as reduce the costs and risks of running an e-commerce operation.

Founded in , Digital River is headquartered in Minneapolis with offices across the U. Digital River is a registered trademark of Digital River, Inc. All other trademarks and registered trademarks are trademarks of their respective owners. Skip to main content.

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Digital River is a horrible corporate mess. All calls are routed to the Phillipines. Am reporting them to the Attorney General, and will not do business with any company associated with Digital River. Cancelled Avast. Well they took the money twice!

A but bank in the Phillipines where all calls are re-routed to. This company is corrupt and has NO scruples whatsoever. I tried activating it several times and had problems. After several attempts I was told that I had used up all the chances to download the software. I was then instructed to contact your website at digital river customer service.

Please help me find a solution. I have already made full payments for the software through paypal. Thanking you in advance for your kindest consideration. I hope to receive a positive response soon. I cancelled auto-renewal on my Avast antivirus on the 1st of September and received a confirmation email. It still auto-renewed on the 15th of September and my credit card was charged.

Order Number was Save my name, email, and website in this browser for the next time I comment. By Content Team All posts are published by our dedicated team of writers who curate, gather and produce relevant content for public. Contact of Xplornet customer service phone, email January 28, Contact of Kelley Blue Book customer service December 29, Contact of Gameloft customer support November 2, Victor Stanley 2 years ago Reply. Weldon 3 years ago Reply. If a party other than you pays some or all of the actual Import Costs on your behalf in order to effect clearance, you will reimburse, upon request, that party in full for the actual Import Costs.

Your failure to pay Import Costs in a timely manner may cause delivery delays and may make you liable for tariffs and additional fees. You should contact the applicable customs office for information about what Import Costs, requirements, and procedures may be applicable to your purchase. Your use of the products and services we offer may be subject to the additional terms of our Suppliers which will be presented to you at the time of your purchase or which may be delivered to you with your product or service.

Prior to completing your purchase, carefully read any additional terms and conditions provided to you. Do not complete the sale if you do not agree to the terms. Where additional terms are delivered with your product or service, you must review them immediately. If you do not agree to those terms, you must not use the product or service, and must contact customer service to begin a return.

Where the product or service we offer for sale is software, we offer you a licence to use the software. Except where permitted by law or by the licence terms presented, the software may not be copied, adapted, translated, made available, distributed, varied, modified, disassembled, decompiled, reverse engineered, or combined with any other software.

With respect to your purchase of a right to use a service, such as with a warranty, software-as-a-service, or a digital admission for an offering operated and provided by our Supplier or a third party, we sell you an intangible right to access, use, or participate in that third party service for a specified period of time. We are not the operator of a service and make no representations or guarantees as to the availability of that service.

If we accept your offer, we will use commercially reasonable efforts to ship and deliver physical products to the destination you specified in the ordering process and indicated on the order acknowledgment we send you. If there are any errors or omissions, you must contact us to correct the Delivery Address as soon as possible. We cannot change the shipping address after your order has been processed and fulfilled. Any delivery time frames we provide during the checkout process are estimates only and are not guaranteed.

Where we deliver product in instalments, each instalment constitutes a separate contract. Any defect in one or more instalment does not entitle you to repudiate the contract as a whole or cancel any subsequent instalment. Digital River offers a standard day return policy. However, certain products and services are subject to a different return policy.

Please refer to the return policy presented on the Site for any return policy that applies to your purchase. Any right of return applicable to your purchase of software does not apply in the event you open the software shrink-wrap, break the licence seal, or use the software.

For shoppers outside of the United States, special terms may apply to your right to return and refund. Please see the Local International Terms section below. If you have questions about your order, please contact us at onlinestore. Provided your designated payment method has been honoured, 1 title to physical products transfers to you when we deliver the physical products to the Delivery Address; 2 title of digital products and services transfers when we make the product available for download.

Risk of loss 1 for physical products transfers to you when we deliver the physical goods to the delivery address; and 2 for digital products and services when we make the product available for download. If no signature is required for the delivery of physical goods, you accept all risk of loss for theft or loss when we deliver the product to the delivery address. If you refuse delivery when our designated carrier attempts to make delivery of any physical products, you assume any risk of loss or damage to the products when the carrier attempts delivery.

In that event, 1 you are still liable for full payment for the products that the carrier attempted to deliver; 2 you are liable for any additional costs attributable to your failure to take delivery, including storage costs; and 3 after 30 days, we shall be entitled to dispose of the products in a manner we deem appropriate and may offset any proceeds of a sale against any sums you owe us. Except where required by law, or otherwise indicated by us in writing, we offer no warranty on the products and services we sell.

We make no statements as to the quality, fitness for a specific purpose, performance, correspondence with description, software installation, configuration, or error or defect correction. You will receive the benefit of any warranty offered by the manufacturer, licensor, or supplier of the product or services in connection with the sale.

For details of any warranty applicable to your purchase, refer to the relevant documentation supplied with the product or on the Site where you purchased your product or service. This documentation may also contain the procedures applicable to the repair or replacement of defective products.

Digital River is neither the manufacturer nor publisher of the products and services offered for sale on this Site. Digital River disclaims, to the fullest extent permitted by law all warranties, express, implied, and statutory, including all warranties of merchantability, fitness for a particular purpose, and non-infringement. The company does not warrant that any products will be in stock, safe, defect-free, conform to written or oral specifications, guarantees, representations or promises.

Digital River does not warrant that the products will not be lost or damaged during delivery. To the maximum extent permitted under applicable law, in no event and under no legal basis will Digital River, its suppliers, or licensors be liable to you or any third party for any damages, costs, or liabilities arising from or related to the purchase or use of any products or services or these terms, including, without limitation, any direct, indirect, incidental, consequential, or special damages e.

The above limitations of liability form the fundamental basis of the bargain between you and Digital River. Nothing in this section limits or excludes liability that cannot be limited or excluded under applicable law. We hope that you are completely satisfied with the purchase of your product or service.

We will make every reasonable effort to resolve any disputes you may have with us. However, if we are unable to resolve any dispute that arises in connection with your transaction, this Site, or these Terms to your satisfaction, this section governs the dispute resolution process. For shoppers outside of the United States, special terms may apply to your right to Dispute Resolution.

This section applies to all consumers to the fullest extent allowable by law. The disputes governed by this Section include without limitation 1 claims arising out of or relating to any aspect of the relationship between you and us; 2 claims arising from your use of the Site; and 3 claims currently subject to a purported class action litigation in which you are not a member of a certified class.

However, the dispute resolution procedure specifically does not apply to 1 a claim relating to the enforcement or validity of your or our intellectual property rights; or 2 a claim relating to an allegation of theft, piracy, or unauthorised use. You agree that: 1 the arbitrator shall apply New York law consistent with the Federal Arbitration Act and applicable statutes of limitations, including principles of equity, and shall honour claims of privilege recognised by law; 2 the arbitrator shall not be bound by rulings in prior arbitrations involving us, but is bound by rulings in prior arbitrations involving both you and us to the extent required by applicable law; 3 in the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, we will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive.

If any section of this paragraph is determined to be illegal, invalid, or unenforceable then the entirety of this Arbitration Provision shall be null and void, and neither party shall be entitled to arbitrate their dispute.

Except as specified in the paragraph immediately above, if any part of this Arbitration Provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the Arbitration Rules and Procedures established by the AAA, then the remaining provisions of the Arbitration Provision will not be affected and will be enforced to the fullest extent of the law.

In the event that the above Arbitration Provision does not apply to you or to a particular claim or dispute, you agree that any claim or dispute that has arisen or may arise between you and us must be resolved exclusively by a state or federal court located in Hennepin County, Minnesota, and both you and we agree to submit to the personal jurisdiction of the courts located within Hennepin County, Minnesota for the purpose of litigating all such claims or disputes applying the law of the state of New York, United States of America.

If any provision or part of a provision of the Terms is determined to be invalid, illegal, or unenforceable, the validity of the remaining provisions will not be affected and will be enforced to the fullest extent permitted by the applicable law. Any delay or failure by us to exercise or enforce any right or provision of these Terms does not constitute a waiver on our part. A waiver of any breach or default in one instance does not constitute a waiver of any breach or default in a subsequent breach or default.

No waiver by us will be effective unless it is in writing and signed by us. To our shoppers outside of the United States, the terms set forth below in this Local International Terms section are additional and supplemental to the Terms above. Where a provision within this section is inconsistent with the general terms outlined above, the terms specific to your jurisdiction will apply to your purchase.

If you are a consumer, in addition to any returns policy associated with your sale, you have a right to withdraw from or cancel this contract within 14 calendar days without giving a reason. In the case of a service or digital content, your right to withdrawal expires 14 days from the conclusion of the contract.

In the case of goods, your right to withdrawal expires 14 days after the day on which you, or a third party indicated by you other than a carrier takes physical possession of the goods or:. If you withdraw from this contract, we will refund all payments we received from you — including delivery costs except for additional costs where you choose a shipping method faster than the least expensive delivery method — no later than 14 days from the day on which we receive your notification of withdrawal.

Unless you have expressly agreed otherwise, we will refund your payment using the same method of payment you used in the original transaction. In any event, you will not incur a handling or cancellation fee as a result of your refund. You must return any good to us immediately, and in any event no more than 14 days from the date on which you inform us of your withdrawal from this contract. This deadline is met if you send us the goods before the expiration of this day period.

You bear the direct costs of returning the goods to us. You must take necessary precautions to preserve the goods and you must pay us for any loss in value in the goods that is directly attributable to your mistreatment or mishandling of the goods upon examination of their quality, characteristics, and functionality. We may refuse to issue a refund until we have received the goods back or until you have provided proof of their return. Where this contract involves the delivery of digital content not supplied in a physical medium, your right of withdrawal expires where 1 you expressly agree performance of the contract will begin prior to the expiration of the day withdrawal period and 2 you acknowledge that you will lose your right to withdrawal if performance of the contract begins prior to the expiration of the day withdrawal period.

For any contract that involves delivery of sound recordings, video recordings, or computer software in a sealed package, you lose your right to withdrawal if the seal is removed or broken after delivery. You have no right of withdrawal where the contract involves delivery of goods that are made to your specifications or are clearly personalised.

If you wish to exercise your right to withdrawal, please notify us of your decision to withdraw by post or email. You are not required to use a particular format to exercise this right; any unequivocal statement that you are exercising your right to withdrawal is enough. You may also exercise you right by using the online form available at this link: Cancellation Form.

Regardless of how you contact us, you must send your notice of withdrawal before the cancellation period expires. Under EU law and related member state law, subject to the exceptions outlined below, all products you purchase from the Site are protected by a 2-year guarantee that the products conform to the contract. A product does not lack conformity if you were aware should have been aware of the lack of conformity at the time the contract was concluded.

A product does not lack conformity if the lack of conformity is a result of materials supplied by you. If a product does not conform to the contract, you have the right to 1 ask us to bring the goods into conformity free of charge by either repairing or replacing the product; 2 a price reduction; or 3 rescind the contract with regards to any non-conforming goods.

You may not be entitled to repair or replacement if repair or replacement is impossible or the cost disproportionate to the cost of an alternative remedy. If you are a consumer in the following countries, the following time periods apply to your purchase:. Subject to any mandatory local law, these Terms shall be governed by English Law and we both agree to the non-exclusive jurisdiction of the English Courts of London over the Terms and any other matter related to them, and all proceedings shall be conducted in English.

In the event of a contradiction between these Clauses and the provisions of related agreements between the Parties, existing at the time these Clauses are agreed or entered into thereafter, these Clauses shall prevail. The details of the transfer s , and in particular the categories of personal data that are transferred and the purpose s for which they are transferred, are specified in Annex I.

A, the acceding entity shall become a Party to these Clauses and have the rights and obligations of a data exporter or data importer in accordance with its designation in Annex I. The data exporter warrants that it has used reasonable efforts to determine that the data importer is able, through the implementation of appropriate technical and organisational measures, to satisfy its obligations under these Clauses.

The data importer shall process the personal data only for the specific purpose s of the transfer, as set out in Annex I. It may only process the personal data for another purpose:. In the latter case, the data importer shall, to the extent possible, make the information publicly available.

On request, the Parties shall provide the data subject with the reasons for the redactions, to the extent possible without revealing the redacted information. The data importer shall take every reasonable step to ensure that personal data that is inaccurate, having regard to the purpose s of processing, is erased or rectified without delay.

The data importer shall retain the personal data for no longer than necessary for the purpose s for which it is processed. It shall put in place appropriate technical or organisational measures to ensure compliance with this obligation, including erasure or anonymisation[1] of the data and all back-ups at the end of the retention period.

In assessing the appropriate level of security, they shall take due account of the state of the art, the costs of implementation, the nature, scope, context and purpose s of processing and the risks involved in the processing for the data subject. The Parties shall in particular consider having recourse to encryption or pseudonymisation, including during transmission, where the purpose of processing can be fulfilled in that manner.

The data importer shall carry out regular checks to ensure that these measures continue to provide an appropriate level of security. Such notification shall contain i a description of the nature of the breach including, where possible, categories and approximate number of data subjects and personal data records concerned , ii its likely consequences, iii the measures taken or proposed to address the breach, and iv the details of a contact point from whom more information can be obtained.

To the extent it is not possible for the data importer to provide all the information at the same time, it may do so in phases without undue further delay. In the latter case, the data importer shall instead issue a public communication or take a similar measure to inform the public of the personal data breach.

Otherwise, an onward transfer by the data importer may only take place if:. In this case, the data importer shall inform the data exporter and, at the request of the latter, shall transmit to it a copy of the information provided to the data subject. Any onward transfer is subject to compliance by the data importer with all the other safeguards under these Clauses, in particular purpose limitation.

The data importer shall ensure that any person acting under its authority, including a processor, processes the data only on its instructions. In particular, the data importer shall keep appropriate documentation of the processing activities carried out under its responsibility. Any information provided to the data subject shall be in an intelligible and easily accessible form, using clear and plain language.

In this case, the data importer shall, where necessary in cooperation with the data exporter:. It shall deal promptly with any complaints it receives from a data subject. The Parties shall keep each other informed about such disputes and, where appropriate, cooperate in resolving them.

In particular, the data importer agrees to respond to enquiries, submit to audits and comply with the measures adopted by the supervisory authority, including remedial and compensatory measures. It shall provide the supervisory authority with written confirmation that the necessary actions have been taken. Section III — Local laws and obligations in case of access by public authorities. The data exporter shall suspend the data transfer if it considers that no appropriate safeguards for such transfer can be ensured, or if instructed by the competent supervisory authority to do so.

In this case, the data exporter shall be entitled to terminate the contract, insofar as it concerns the processing of personal data under these Clauses. If the contract involves more than two Parties, the data exporter may exercise this right to termination only with respect to the relevant Party, unless the Parties have agreed otherwise.

Where the contract is terminated pursuant to this Clause, Clause 16 d and e shall apply. Obligations of the data importer in case of access by public authorities. The data importer agrees to document its best efforts in order to be able to demonstrate them on request of the data exporter.

The data importer shall, under the same conditions, pursue possibilities of appeal. When challenging a request, the data importer shall seek interim measures with a view to suspending the effects of the request until the competent judicial authority has decided on its merits. It shall not disclose the personal data requested until required to do so under the applicable procedural rules.

These requirements are without prejudice to the obligations of the data importer under Clause 14 e. It shall also make it available to the competent supervisory authority on request. This is without prejudice to Clause 14 f. In these cases, it shall inform the competent supervisory authority of such non-compliance. Where the contract involves more than two Parties, the data exporter may exercise this right to termination only with respect to the relevant Party, unless the Parties have agreed otherwise.

The same shall apply to any copies of the data. The data importer shall certify the deletion of the data to the data exporter. Until the data is deleted or returned, the data importer shall continue to ensure compliance with these Clauses. In case of local laws applicable to the data importer that prohibit the return or deletion of the transferred personal data, the data importer warrants that it will continue to ensure compliance with these Clauses and will only process the data to the extent and for as long as required under that local law.

These Clauses shall be governed by the law of one of the EU Member States, provided such law allows for third- party beneficiary rights. The Parties agree that this shall be the law of Ireland. Data importer s [Identity and contact details of the data importer s , including any contact person with responsibility for data protection]. Sensitive data transferred if applicable and applied restrictions or safeguards that fully take into consideration the nature of the data and the risks involved, such as for instance strict purpose limitation, access restrictions including access only for staff having followed specialised training , keeping a record of access to the data, restrictions for onward transfers or additional security measures.

The frequency of the transfer e. The period for which the personal data will be retained, or, if that is not possible, the criteria used to determine that period. For transfers to sub- processors, also specify subject matter, nature and duration of the processing. Technical and organizational measures including technical and organizational measures to ensure the security of the data.

Description of the technical and organisational measures implemented by the data importer s including any relevant certifications to ensure an appropriate level of security, taking into account the nature, scope, context and purpose of the processing, and the risks for the rights and freedoms of natural persons. Measures for ensuring physical security of locations at which personal data are processed:.

Measures of pseudonymisation and encryption of personal data and Measures for the protection of data during storage. Measures for ensuring ongoing confidentiality, integrity, availability and resilience of processing systems and services. Measures for ensuring the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident.

Presence of recognized certificates related to the abovementioned requirements e. ISO series :. The data importer shall duly and promptly inform the data subject of any such extension. Such elements may include relevant and documented practical experience with prior instances of requests for disclosure from public authorities, or the absence of such requests, covering a sufficiently representative time-frame.

This refers in particular to internal records or other documentation, drawn up on a continuous basis in accordance with due diligence and certified at senior management level, provided that this information can be lawfully shared with third parties. Where this practical experience is relied upon to conclude that the data importer will not be prevented from complying with these Clauses, it needs to be supported by other relevant, objective elements, and it is for the Parties to consider carefully whether these elements together carry sufficient weight, in terms of their reliability and representativeness, to support this conclusion.

What we do. Become a Partner Get in touch to discuss how we combine forces to bring brands comprehensive commerce experiences. Commerce Solution Build your commerce experience with our commerce tools. Interactive Tools. Knowledge Center. About Us Helping brands sell direct to their customers, around the corner or around the world. Solution Center Review knowledge base articles, check current health status of Digital River platforms, access data reports and get support from Digital River experts.

Skip to main content. Terms and Conditions These Terms were last updated on January 12, General Terms and Conditions 1. General Terms and Conditions. These may not be accessed without a non-disclosure agreement between us.

You represent, warrant and covenant that: — You have all necessary rights, authorizations, licenses and permits for your operations, and you have undertaken and fulfilled all actions and conditions to enter, to perform under, and to comply with your obligations under the Agreement.

Global Seller Services Terms and Conditions. Additional Services — Physical Product s. Optional Services — Fulfillment Services. Service Levels Uptime. The Solution under the Agreement is available at least Unavailability shall be monitored by us.

Severity Level Description Level 1 Impact: Critical Our Classification: Solution is down Acknowledgment: As soon as possible dependent on circumstances Issue Resolution: As soon as possible dependent on circumstances Level 2 Impact: High Our Classification: Disruptive problem to the Solution impacting performance or availability Acknowledgment: Within twenty-four 24 hours Issue Resolution: As soon as possible dependent on circumstances Level 3 Impact: Medium Our Classification: Some impact to the Solution; however, not vital to immediate performance or availability Acknowledgment: Within two 2 business days Issue Resolution: Within business days of Acknowledgment, unless notified otherwise Level 4 Impact: Low Our Classification: Minimal impact to the Solution Acknowledgment: Within two 2 business days Issue Resolution: We will evaluate and incorporate into maintenance release as we deem appropriate.

Background and Purpose. Each party is responsible for privacy, data security, and compliance with any global Data Protection Legislation that may apply to your commerce solution. These Standards were created to allow us to have an open data sharing arrangement with you. The purpose is to ensure that any transfers of data between the parties are completed using appropriate safeguards, and that each party understands its obligations under Data Protection Legislation.

Here, we have laid out the obligations of each party, including our respective responsibilities under Data Protection Legislation. Obligations of the Parties. You and we will each maintain the responsibility of being an Independent Data Controller for Personal Data. As such, each party is responsible for ensuring that Personal Data is Processed according to Data Protection Legislation and that there is a lawful basis for its Processing activities.

Description of Personal Data and Purpose of Processing. Those categories of Personal Data may include names, addresses, email addresses, phone numbers, IP addresses, and other related transaction information. Information Provided to Shoppers. For the avoidance of doubt, your privacy policy will govern how you will process Personal Data and ours will govern how we will process Personal Data.

We are each responsible for fulfilling our promises as outlined in our respective privacy policies. Data Handling Requests; Notifying the Other party. Security Breach. With respect to any Security Breach, the parties will take all steps reasonably necessary to i investigate and remediate the effects of such occurrence, ii mitigate any harm to those Shoppers that are affected or could be affected by such occurrence, iii prevent the re-occurrence, and iv comply with applicable Data Protection Legislation.

A party shall not transfer Personal Data nor permit any Personal Data to be transferred to a territory outside of the EEA or the United Kingdom unless it has taken such measures as are necessary to ensure the transfer complies with applicable law. The parties acknowledge that adequate protection for the Personal Data must exist for any transfer and will, if needed, enter into an appropriate written agreement governing such transfer of Personal Data, including, but not limited to Standard Contractual Clauses, taking into account the level of protection of the third country and taking additional steps to guarantee protection if necessary, unless another appropriate safeguard for the transfer exists.

Liabilities and Indemnification. Requests from Supervisory Authorities. The parties agree to cooperate with each other when they receive a request from a Supervisory Authority or court of law that impacts the other party. However, if this is not possible due to the immediacy of the request, the Receiving Party shall communicate the request to the other party as soon as reasonably possible after submission of the response.

Survival of these Standards. Regardless of whether the Agreement is terminated or expires, if either party has access to, processes or otherwise retains Personal Data, the parties agree to comply with all applicable requirements under Data Protection Legislation. To the extent there are no further obligations of the parties under Data Protection Legislation, these Standards will terminate.

Also, and for the avoidance of doubt, each party is responsible for destroying the Personal Data in accordance with applicable laws and neither party is required to return to the other party the Personal Data that is in their possession. Applicable Law and Dispute Resolution. These Standards including the Agreement constitute the entire agreement between the parties with respect to the subject matter hereof, and these Standards supersede all prior agreements or representations, oral or written, regarding such subject matter.

The following definitions apply to these Standards: California Consumer Protection Act CCPA is the California state statute that created new consumer rights relating to the access to, deletion of, and sharing of personal information of California residents which became effective on January 1, , and any subsequent modifications or amendments.

Data Protection Legislation means any applicable data protection, security, consumer protection and related regulatory and legal obligations globally, including, but not limited to, the CCPA and the GDPR, and any subsequent modifications or amendments. Standard Contractual Clauses are the contractual requirements approved by a relevant authority to ensure the appropriate data protection safeguards are in place in the event of the international transfer of Personal Data.

Identity of Operator Digital River, Inc. Section 2: Your Privacy Our Privacy Policy, which is incorporated into these Terms by reference, governs your submission and our use of personal information through this Site. Section 3: Your Obligations and Representations This Site is not targeted or aimed at children or to other individuals who do not have the legal capacity to contract.

Section 4: Placing an Order When we offer products and services for sale on this Site, we are inviting you to make an offer to buy the products and services shown. Section 5: Product Description and Pricing We make every attempt to ensure that the products and services offered for sale on the Site are described and represented as accurately and as completely as possible.

Section 6: Payment Terms You agree to pay for the product through the payment methods offered on this Site. Section 7: Export The products and services sold on this Site are subject to the import, export, and re-export laws and regulations of the United States and other countries. Your failure to pay Import Costs in a timely manner may cause delivery delays and may make you liable for tariffs and additional fees You should contact the applicable customs office for information about what Import Costs, requirements, and procedures may be applicable to your purchase.

Section 9: Additional Terms Your use of the products and services we offer may be subject to the additional terms of our Suppliers which will be presented to you at the time of your purchase or which may be delivered to you with your product or service. Section Shipping and Delivery If we accept your offer, we will use commercially reasonable efforts to ship and deliver physical products to the destination you specified in the ordering process and indicated on the order acknowledgment we send you.

Section Returns and Refunds Digital River offers a standard day return policy. Section Title and Risk of Loss Provided your designated payment method has been honoured, 1 title to physical products transfers to you when we deliver the physical products to the Delivery Address; 2 title of digital products and services transfers when we make the product available for download. Section Warranty Except where required by law, or otherwise indicated by us in writing, we offer no warranty on the products and services we sell.

Section Limitation of Liability Digital River is neither the manufacturer nor publisher of the products and services offered for sale on this Site. Section Dispute Resolution We hope that you are completely satisfied with the purchase of your product or service.

Governing Law and Venue In the event that the above Arbitration Provision does not apply to you or to a particular claim or dispute, you agree that any claim or dispute that has arisen or may arise between you and us must be resolved exclusively by a state or federal court located in Hennepin County, Minnesota, and both you and we agree to submit to the personal jurisdiction of the courts located within Hennepin County, Minnesota for the purpose of litigating all such claims or disputes applying the law of the state of New York, United States of America.

Section Severability If any provision or part of a provision of the Terms is determined to be invalid, illegal, or unenforceable, the validity of the remaining provisions will not be affected and will be enforced to the fullest extent permitted by the applicable law. Section No Waiver Any delay or failure by us to exercise or enforce any right or provision of these Terms does not constitute a waiver on our part.

Local International Terms To our shoppers outside of the United States, the terms set forth below in this Local International Terms section are additional and supplemental to the Terms above. Where a provision within this section is inconsistent with the general terms outlined above, the terms specific to your jurisdiction will apply to your purchase European Union, England, and Wales Right to Withdrawal If you are a consumer, in addition to any returns policy associated with your sale, you have a right to withdraw from or cancel this contract within 14 calendar days without giving a reason.

In the case of goods, your right to withdrawal expires 14 days after the day on which you, or a third party indicated by you other than a carrier takes physical possession of the goods or: In the case of multiple goods on one order and delivered separately, the day on which you, or a third party indicated by you, takes physical possession of the last good; In the case of a good consisting of multiple lots or pieces, the day on which you, or a third party indicated by you, takes possession of the last lot or piece; In the case of a contract for regular delivery of goods during a defined period, the day on which you, or a third party indicated by you, takes physical possession of the first good.

Consequences of Withdrawal If you withdraw from this contract, we will refund all payments we received from you — including delivery costs except for additional costs where you choose a shipping method faster than the least expensive delivery method — no later than 14 days from the day on which we receive your notification of withdrawal. Loss of Right to Withdrawal with Digital Goods Where this contract involves the delivery of digital content not supplied in a physical medium, your right of withdrawal expires where 1 you expressly agree performance of the contract will begin prior to the expiration of the day withdrawal period and 2 you acknowledge that you will lose your right to withdrawal if performance of the contract begins prior to the expiration of the day withdrawal period.

No Right to Withdrawal For any contract that involves delivery of sound recordings, video recordings, or computer software in a sealed package, you lose your right to withdrawal if the seal is removed or broken after delivery. Exercising your Right to Withdrawal If you wish to exercise your right to withdrawal, please notify us of your decision to withdraw by post or email.

Guarantees Under EU law and related member state law, subject to the exceptions outlined below, all products you purchase from the Site are protected by a 2-year guarantee that the products conform to the contract. A product conforms to the contract if it: Complies with the description we provided to you prior to the conclusion of the contract; Is fit for the purpose for which you require it if you have made that purpose known to us prior to the conclusion of the contract; Is fit for the usual purposes of goods of the same type; and Shows the quality and purpose for which goods of the same type and which you, as a consumer, can reasonably expect given the nature of the product, taking into account any statements made by us or the manufacturer or its representative, particularly in advertising or labelling.

If you are a consumer in the following countries, the following time periods apply to your purchase: Finland — the duration of the guarantee is based on the expected lifespan. Iceland — the duration of the guarantee is normally 2 years and 5 years for goods expected to have a longer lifespan. Ireland — you must exercise your rights within the 6-year limitation period. Netherlands — the duration of the guarantee period is based on the expected lifespan of the goods. Norway — the duration is normally 2 years and 5 years for goods expected to have a longer lifespan.

Sweden — the duration of the guarantee is 3 years. England, Wales, and Northern Ireland — you must exercise your rights within the 6-year limitation period. Scotland — you must exercise your rights within the 5-year limitation period. Dispute Resolution Subject to any mandatory local law, these Terms shall be governed by English Law and we both agree to the non-exclusive jurisdiction of the English Courts of London over the Terms and any other matter related to them, and all proceedings shall be conducted in English.

Clause 5 Hierarchy In the event of a contradiction between these Clauses and the provisions of related agreements between the Parties, existing at the time these Clauses are agreed or entered into thereafter, these Clauses shall prevail. Clause 6 Description of the transfer s The details of the transfer s , and in particular the categories of personal data that are transferred and the purpose s for which they are transferred, are specified in Annex I.

Clause 7 Docking clause a An entity that is not a Party to these Clauses may, with the agreement of the Parties, accede to these Clauses at any time, either as a data exporter or as a data importer, by completing the Appendix and signing Annex I. Section II — Obligations of the Parties Clause 8 Data protection safeguards The data exporter warrants that it has used reasonable efforts to determine that the data importer is able, through the implementation of appropriate technical and organisational measures, to satisfy its obligations under these Clauses.

Clause 11 Redress a The data importer shall inform data subjects in a transparent and easily accessible format, through individual notice or on its website, of a contact point authorised to handle complaints. Clause 13 Supervision a See Order Form.

Section III — Local laws and obligations in case of access by public authorities Clause 14 Local laws and practices affecting compliance with the Clauses a The Parties warrant that they have no reason to believe that the laws and practices in the third country of destination applicable to the processing of the personal data by the data importer, including any requirements to disclose personal data or measures authorising access by public authorities, prevent the data importer from fulfilling its obligations under these Clauses.

Clause 15 Obligations of the data importer in case of access by public authorities Section IV — Final provisions Clause 16 Non-compliance with the Clauses and termination a The data importer shall promptly inform the data exporter if it is unable to comply with these Clauses, for whatever reason.

Clause 17 Governing law These Clauses shall be governed by the law of one of the EU Member States, provided such law allows for third- party beneficiary rights. Clause 18 Choice of form and jurisdiction a Any dispute arising from these Clauses shall be resolved by the courts of an EU Member State.

Appendix Annex I A. Activities relevant to the data transferred under these Clauses: See Order Form. Signature and date: See Order Form. Data importer s [Identity and contact details of the data importer s , including any contact person with responsibility for data protection] 1. Description of transfers Categories of data subjects whose personal data is transferred Shoppers and other persons e. Categories of personal data transferred Personal data from Shoppers such as information that can be used to identify an individual, either alone or in combination with other information available to the parties, such as a name, shipping or billing address, e-mail address, and phone number.

Contact and title information of employees and contractors who assist with the business relationship. For clarity, the parties understand and agree that any payment information e. As such, sensitive data will not be transferred between Digital River and you. Continuous, for the duration of the contract.

Nature of the processing Importer will process data for the as necessary to perform its obligations under the primary agreement with exporter, for fulfilling Shopper transactions, collecting payments, conducting fraud screening, providing support to shoppers, preventing, detecting, or investigating fraud, employing independent fraud modeling, detection, and risk analytics, payment optimization, and generally complying with its contractual or other obligations to the shopper and complying with its legal obligations.

The period for which the personal data will be retained, or, if that is not possible, the criteria used to determine that period Digital River will retain the data for as long as necessary to comply with its legal obligations as merchant and seller of record. For transfers to sub- processors, also specify subject matter, nature and duration of the processing Not applicable.

Annex II Technical and organizational measures including technical and organizational measures to ensure the security of the data Description of the technical and organisational measures implemented by the data importer s including any relevant certifications to ensure an appropriate level of security, taking into account the nature, scope, context and purpose of the processing, and the risks for the rights and freedoms of natural persons.

Terms and Conditions These Terms were last updated on April 20, The Digital River Goal. When you use our Solution to sell your products, you appoint Digital River, and Digital River accepts the appointment, to resell and distribute your products to shoppers.

Applicable Terms. Your Business and Shopper Experience. Information You Provide. You must respond promptly to any request for direction, information, or approval that are reasonably necessary for us to deliver the Solution for you or protect our rights under the Agreement. You agree to pay our fees and reimbursable expenses for the Solution you order in accordance with applicable Order Form and as calculated under these Terms. Ownership and Intellectual Property. Confidentiality and Protection of Personal Data.

Change in Circumstances. Representations and Warranties; Limitations on Liability; Indemnification. Representations and Warranties. You represent, warrant and covenant that: You have all necessary rights, authorizations, licenses and permits for your operations, and you have undertaken and fulfilled all actions and conditions to enter, to perform under, and to comply with your obligations under the Agreement.

Your products, services and websites i do not contain any viruses, spyware, malware or other disruptive software, or any violent, sexual or otherwise offensive or illegal material that may give rise to civil liability on our part except with respect to video games, within guidelines acceptable by the governing rating agencies, for which you will remain fully responsible , and ii do not violate any product-related laws or infringe or misappropriate any third party intellectual property or proprietary rights.

Limited Warranty and Disclaimers. Limitations on Liability. Electronic Documents. Independent Contractors. Neither party has the right, power, or authority to act or create any obligation on behalf of the other party. Third Party Requirements. No Third-Party Beneficiaries. Injunctive Relief. Time to Dispute. Force Majeure. Implementation details regarding our Commerce Services can be found in our Documentation Portal.

Your Shopping Experience. Your Product s. Resale Transactions. Digital River will purchase the product that the shopper has offered to purchase from you, and you will immediately sell and transfer title to that product to Digital River for our resale of the product to the shopper. Subscription Management. If the products you offer for resale by us include subscriptions that a shopper renews on a recurring basis, such as every week, month, or year, our Commerce Services facilitate management of subscription products based on defined business rules as further discussed in the Documentation Portal.

You must configure the business rules associated with the mechanics of managing and selling a subscription product. Our PIM permits you to control your products, catalogs, merchandising, content and pricing with role-based permissions. Our PIM offers tools to manage pricing. You can publish and modify price lists. Through a variety of price list types, you can customize your site based on your promotions and product types.

You must interface with our PIM to enable and configure pricing as further discussed in the Developer Portal. Our PIM supports dynamic content, rules-driven selling and pricing flexibility including cross-sell and upsell, product association logic and multiple presentation treatments. Shopper Management. The Solution supports retrieval and management of shopper information. Notice to Shoppers. Trade Compliance Services. Fraud Screening. Other Risk Mitigation. Transaction Taxes and Regulatory Fees.

Tax Identification Management. Tax Exemption Management. Taxes and Fees on Sales by Us to Shoppers. Statutory Invoicing. Taxes on Sales by You to Us. No Declared Value Sales. For any product s you provide to us at no charge for our distribution with no sales price to the shopper through transactions processed through GSS, you will be responsible for, and will hold us harmless from and against, any regulatory, sales or use taxes associated with such product s.

Income Tax. Payment Transaction Processing. PCI Compliance. In addition, you must periodically provide proof of PCI DSS compliance according to the regulations or guidelines imposed by banks, card associations or legal or regulatory payment authorities, which will include at least the PCI DSS self-assessment questionnaire.

Payment Instrument Validation. Billing Optimization. Process Authorizations, Refunds and Chargebacks. Unreferenced Refunds Prohibited. Not a Bank. Payment Method Availability.

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